Getting Started Introduction to the program 5 videos. Getting started learning guide 0.1. Getting people on board0.2. What success looks like0.3. Turning intent into action 0.4. How to build a learning culture 1. Communications skills Communications skills 10 videos. Month 1 learning guide1.1. Communication framework1.2. How to present effectively1.3. How to listen effectively >>6 more... 2. Coaching & mentoring Coaching & mentoring 5 videos. Month 2 learning guide2.1. How to lead your team2.2. How to set goals with your peop…2.3. How to coach to improve skills2.4. How to provide effective feedba… 3. Team working Team working 5 videos. Month 3 learning guide3.1. How to build your team3.2. How to conduct a performance re…3.3. How to develop a high performin…3.4. How to motivate others 4. Growing the business Growing the business 5 videos. Month 4 learning guide4.1. How to approach business strate…4.2. How to grow a business4.3. How to create a business plan4.4. How to develop a value proposit… 5. Customer interactions Customer interactions 16 videos. Month 5 learning guide5.1. How to understand customer need…5.2. Engaging Customers in retail5.2. Engaging Customers in retail >>12 more... 6. Customer service Customer service 5 videos. Month 6 learning guide6.1. How to create a customer servic…6.2. How to demonstrate instant cust…6.3. How to take ownership of custom…6.4. How to deal with difficult cust… 7. Business rhythm Business rhythm 5 videos. Month 7 learning guide7.1. How to create an operating rhyt…7.2. How to run a sales meeting7.3. How to hold team members accoun…7.4. How to run an end of week de-br… 8. Innovation & productivity Innovation & productivity 5 videos. Month 8 learning guide8.1. An introduction to the digital …8.2. Agility and responsiveness8.3. Ideas generation8.4. Proactive learning
