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  • Videos
    • Getting Started
    • 1. Communication skills
    • 2. Coaching & mentoring
    • 3. Team working
    • 4. Growing the business
    • 5. Customer interactions
    • 6. Customer service
    • 7. Business rhythm
    • 8. Innovation & productivity
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Getting Started

Introduction to the program

5 videos.
  • Getting started learning guide
  • 0.1. Getting people on board
  • 0.2. What success looks like
  • 0.3. Turning intent into action
  • 0.4. How to build a learning culture

1. Communications skills

Communications skills

10 videos.
  • Month 1 learning guide
  • 1.1. Communication framework
  • 1.2. How to present effectively
  • 1.3. How to listen effectively
  • >>6 more...

2. Coaching & mentoring

Coaching & mentoring

5 videos.
  • Month 2 learning guide
  • 2.1. How to lead your team
  • 2.2. How to set goals with your peop…
  • 2.3. How to coach to improve skills
  • 2.4. How to provide effective feedba…

3. Team working

Team working

5 videos.
  • Month 3 learning guide
  • 3.1. How to build your team
  • 3.2. How to conduct a performance re…
  • 3.3. How to develop a high performin…
  • 3.4. How to motivate others

4. Growing the business

Growing the business

5 videos.
  • Month 4 learning guide
  • 4.1. How to approach business strate…
  • 4.2. How to grow a business
  • 4.3. How to create a business plan
  • 4.4. How to develop a value proposit…

5. Customer interactions

Customer interactions

16 videos.
  • Month 5 learning guide
  • 5.1. How to understand customer need…
  • 5.2. Engaging Customers in retail
  • 5.2. Engaging Customers in retail
  • >>12 more...

6. Customer service

Customer service

5 videos.
  • Month 6 learning guide
  • 6.1. How to create a customer servic…
  • 6.2. How to demonstrate instant cust…
  • 6.3. How to take ownership of custom…
  • 6.4. How to deal with difficult cust…

7. Business rhythm

Business rhythm

5 videos.
  • Month 7 learning guide
  • 7.1. How to create an operating rhyt…
  • 7.2. How to run a sales meeting
  • 7.3. How to hold team members accoun…
  • 7.4. How to run an end of week de-br…

8. Innovation & productivity

Innovation & productivity

5 videos.
  • Month 8 learning guide
  • 8.1. An introduction to the digital …
  • 8.2. Agility and responsiveness
  • 8.3. Ideas generation
  • 8.4. Proactive learning

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